Returns Policy

Our Returns Policy

Our order defect rate is extremely low as items are quality checked prior to dispatch but in the unlikely event that the worst happens please don’t panic, we’ll sort it. Our returns policy is broken down into two sections which you can see below.

What happens if my item is damaged?

(30-Day return policy)

So, you’ve waited patiently for a few days, stayed in for a couple of hours, finally get your hands on your new furniture and… oh no there is a problem! Although this is extremely rare, we do appreciate how frustrating it can be when this happens. Should this occur please notify us by email, sending us a picture/pictures of the damage and a short explanation of the product. If it is simply a missing or damaged part, we will arrange for this to be sent out to you as quickly as possible. However if there is a major issue we will arrange collection of the item and endeavour to either supply you with a product you’re entirely happy with as quickly as humanly possible or refund you in full. Just give us a call or drop us an email we’ll advise the next steps. Easy as that.

What happens if I change my mind and want to return my item? (14-Day return policy)

Should you decide you don’t really like the item after all, don’t need it anymore, wish you’d never ordered it, or just simply measured up wrong, that is absolutely fine. We will give you your money back if you let us know within 14 days of delivery. You must return the item to us in the condition you received it and in its original packaging. You can either arrange this yourself or we can do this on your behalf but this will be at your expense.

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